Whose mortgage products do we offer?


We offer products in the following ‘relevant markets’:

  • Regulated mortgage contracts that are used for a non-business purposes.
  • We offer a comprehensive range of first and second charge mortgages from across the market, but not deals that you can only obtain by going direct to a lender  
  • We offer a comprehensive range of first charge mortgages (but not deals you can only obtain by going direct to a lender). 
  • We do offer advice on second charge mortgages


Please note that, where you are increasing your mortgage borrowing although we do not (or are unable to) advise on the following finance options these may be available to you and be more appropriate:-


  • A further advance from your existing lender
  • An unsecured loan


Which service(s) will we provide you with?


We offer an ‘advised’ sales service:-

This means we will provide advice and make a recommendation for you after we have assessed your specific needs and circumstances.


What you will have to pay us for this service?


Advised sales


We will be paid by commission from the lender.  We may also charge a Broker Administration Fee in certain circumstances – please contact us for further details.


Commission statement


The exact amount of commission we will receive is not known to us at this stage.  We will confirm the actual amount to you as part of the lending illustration we are required to obtain from the lender


We will tell you how much the total fee will be in good time before you apply for a mortgage, but you may ask for this information earlier.  


You will receive a key facts illustration / ESIS when considering a particular mortgage, which will tell you about any fees relating to that mortgage.


You also have the right to request an illustration / ESIS for any mortgage we offer.    


Refund of fees


If we charge you a fee and this is paid, and your regulated mortgage does not go ahead, you will receive:


  • No refund of fees will be made if we have produced a Mortgage Agreement in Principle via a Lender.


Who regulates us?


We are authorised and regulated by the Financial Conduct Authority (FCA).  Our Financial Services Register number is 303086.   


You can check this on the Financial Services Register by visiting the FCA’s websitehttps://www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 (freephone) from 8am and 6pm, Monday to Friday (except public holidays) and 9am to 1pm, Saturdays. 


What to do if you have a complaint


If you wish to register a complaint, please contact us:


…..in writing Jackson Potter Limited

109 Sea Road, Fulwell, Sunderland, Tyne & Wear, SR6 9BN] 



…..by phone 0191 5488111


If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.


Are we covered by the Financial Services Compensation Scheme (FSCS)? 


We are covered by the FSCS.  You may be entitled to compensation from the scheme if we cannot meet our obligations.  This will depend on the type of business and the circumstances of the claim.


Mortgage advising and arranging is covered up to a maximum limit of £50,000.


Further information about compensation scheme arrangements is available from the FSCS.